Privacy Policy

Maison Saint Louis LLC (“Maison Saint Louis,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at maisonsaintlouis.net (the “Site”) or interact with our services.

By using our Site, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our Site.

Information We Collect

Information You Provide

• Account information: name, email address, and password when you create an account
• Order information: shipping address, billing address, phone number, and order details
• Measurements: body measurements submitted for custom orders
• Contact form submissions: name, email, phone number, and message content
• Appointment bookings: name, email, phone, preferred dates, and occasion details

Information Collected Automatically

• Device and browsing data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages
• Cookies: small data files stored on your device to improve your browsing experience (see Cookies section below)
• Analytics data: aggregated usage statistics collected through Google Analytics and Vercel Analytics

How We Use Your Information

• Order fulfillment: processing purchases, managing custom orders, shipping, and delivery
• Communication: sending order confirmations, shipping updates, appointment reminders, and responding to inquiries
• Account management: maintaining your account, order history, measurements, and store credit
• Appointment scheduling: managing bookings at our atelier
• Improvements: analyzing usage patterns to improve our Site, products, and services
• Marketing: sending promotional communications if you have opted in (you may opt out at any time)
• Legal compliance: complying with applicable laws, regulations, and legal processes

Payment Information

All payment processing is handled by Stripe, Inc. We do not store, process, or have access to your full credit card number, debit card number, or bank account information. When you make a purchase, your payment details are transmitted directly to Stripe via their secure, PCI-compliant infrastructure.

For more information about how Stripe handles your data, please review Stripe's Privacy Policy.

Cookies & Analytics

We use cookies and similar technologies for the following purposes:

• Essential cookies: required for Site functionality, including authentication and cart persistence
• Analytics cookies: Google Analytics 4 and Vercel Analytics help us understand how visitors use our Site. These services collect anonymized data about page views, session duration, and user interactions.
• Preference cookies: remember your language selection and other site preferences

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

Third-Party Services

We share information with the following third-party service providers who assist in operating our business:

These providers only receive information necessary to perform their specific services and are contractually obligated to protect your data.

Data Retention

• Account data: retained for as long as your account is active, or as needed to provide services
• Order records: retained for a minimum of 7 years for tax and legal compliance purposes
• Contact form submissions: retained for up to 2 years unless you request earlier deletion
• Analytics data: aggregated and anonymized data may be retained indefinitely

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: request a copy of the personal information we hold about you
• Right to correction: request that we correct inaccurate or incomplete personal information
• Right to deletion: request that we delete your personal information, subject to legal retention requirements
• Right to opt out: opt out of the sale or sharing of your personal information (note: we do not sell personal information)
• Right to non-discrimination: we will not discriminate against you for exercising your privacy rights

California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of any sale of personal information. Maison Saint Louis does not sell personal information to third parties.

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.