Shipping Policy

Every Maison Saint Louis garment is carefully packaged to ensure it arrives in pristine condition. We take the same care with our shipping as we do with our craftsmanship.

Shipping Availability

We currently ship within the United States only. International shipping is not available at this time but is planned for a future expansion.

All orders require a valid US shipping address. Orders with international addresses will not be processed.

Shipping Options

Processing & Turnaround Times

Processing times are estimates and may vary during peak seasons or holidays. We will notify you of any significant delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number and carrier information. You can also track your order through your account dashboard if you have an account.

If you placed an order as a guest, your tracking information will be available exclusively via the email sent to the address used at checkout.

Packaging

Each garment is carefully folded with tissue paper, sealed in a protective garment bag, and placed in branded packaging. Gowns and larger pieces may be shipped in custom garment boxes to prevent creasing.

Shipping Issues

If your package arrives damaged, is missing items, or does not arrive within the expected timeframe, please contact us immediately at info@maisonsaintlouis.net with your order number and a description of the issue. We will work with you to resolve it promptly.